Don’t Be A Zombie: 10 Ways to Avoid Complacency and Disengagement in IT

     Complacency is one of the silent killers in the IT industry. It takes formerly intelligent, ambitious techies and turns them into the zombies of the workplace. They haunt the halls of tech companies across the world and their numbers are growing. One small achievement or simply remaining in a position, putting in minimal effort and not getting fired are drivers of complacency, but so is disengagement. According to a recent Gallup poll, only 13% of employees worldwide are engaged at work. Worried you’re becoming complacent or disengaged, at your job? Turn the cycle around now before you get converted to the dark side.

– Don’t let your guard down. Only the shortsighted let their guard down in the information technology industry, where change is rapid and disruptive behaviors are common. The best way to be comfortable with your burgeoning IT career is to constantly immerse yourself in new technologies. If you stop learning simply because you’ve completed your degree or have a few years of experience under your belt, the complacency effect will creep up on you and, when you’re ready to look for a new opportunity–because you think it’s time to move on or you were let go–many doors will be closed because you refused to expand your tech knowledge when you had the chance. This will leave you stuck in the same role with no hope for escape, the perfect recipe for complacency.

– Define your personal brand, rather than following the horde. When you are unaware of your personal strengths, passions and values, it’s impossible to predict what kind of workplace you’ll thrive in. Coming up with your personal brand–an amalgamation of your vision, values and self-assessment–will offer you the clarity you need to avoid opportunities that will lead to complacency. If you’re following your vision, the inherent drive and passion will help keep you engaged even during slower seasons at work. Need help identifying your personal brand? Write down a description of where you see yourself in 5, 10, 15 years and so on. Then, create a list of your strengths in the workplace. Finally, identify your workplace values. The combination of these lists should provide a consistent brand that will guide you to opportunities that inspire a steady, productive pace at work that is less vulnerable to disengagement.

– Don’t underestimate the power of your fellow techies. While it’s not always possible to meet everyone you work with, make it a priority to bond with a few of your coworkers in every position. These relationships could launch potential successful collaborations, recommendations or simply give you the sense of camaraderie you need to remain engaged and focused on your techie passions.

– Don’t let success get to your head. Some people will work diligently to impress their peers, their boss or their clients. Once you’ve gone above and beyond the call of duty you’re sure to be the object of praise and admiration around the office. It’s easy to let this success go to your head and, when it does, complacency often rears its ugly head. To avoid this pitfall, you’ll need to divorce praise for a job well done from your driving motivation to do the job. Instead, focus on pushing your own limits. If you’re competing with your best self, your work will be driven to new heights and unexpected places each and every time. This will not only end the cycle of complacency but also elevate your IT career.

– When you’ve achieved one goal, set another. Goal setting is a key indicator in future success, but it’s easy to get complacent after you’ve completed a long awaited goal. The best strategy to avoid this is to diversify your work goals. Having a list of the three most important things you need to accomplish that day has been proven to promote productivity. Implement monthly and yearly goals to include plans for elevating your technical experience, diversifying your skillset and producing higher quality work. The blend of long-term and short-term goals will deliver a periodic sense of success and give you something to reach for in the future. While this approach may seem like it leaves no time for celebration, that isn’t necessarily true. The endorphins you get from small achievements are often enough, but if you finish a yearlong project by the preset deadline, go out with your team and celebrate! As long as you move on to bigger and better things soon, the celebratory moments don’t need to be eliminated. Congratulations! You did it! Now, what’s next?

– Communicate upwards. If you need help setting goals, ask your manager for a few minutes of their time to discuss the big picture. Once you know where the company is heading, you’ll be more equipped to set goals that will create value and directly contribute to your successful career. Sometimes all it takes is a little insider knowledge and a clear vision of the company’s direction to motivate you.

– Don’t let a challenge steer you away. If you limit yourself to performing the same tasks over and over again, you’re bound to become complacent. Although taking on new responsibility at work can be intimidating, it’s an essential aspect of a flourishing IT career. If an unfamiliar task is offered up, don’t shy away! Treat each challenge like an ant treats an obstacle, navigate your way through it or around it however you can manage. If one approach doesn’t work, try another. Ask more experienced peers for advice on how to handle the situation. Do some research and see if there are any recommendations online. Sit and meditate or go for a walk to allow your brain to clear itself of distractions, this may be the clarity you need to get the job done!

– Do all you can do. In the American tradition of all-you-can-eat buffets, it’s hard to be complacent when you focus on doing all you can do. The best way to jump-start your motivation is to kick your work drive in to high gear! Make lists of areas you can improve on and what you want to accomplish, and then execute. Shedding your complacent attitude may be as simple as becoming more involved in a project you care about, or becoming more involved in the company as a whole, contributing all you can to whatever is important right now. Spreading your engagement to areas you never thought to contribute to may help you discover hidden passions or open future gateways that will greatly improve your IT career.

If you take the chance to try a little bit of everything, you’ll be surprised how much of it you love! But, as with buffets, it’s important not to gorge. If you take on too much at once you may become overwhelmed and shut your engagement off entirely. Instead, add a few tasks on at a time until your plate is comfortably full.

– Pursue your interests inside and outside of tech. Pursuing your passions at work will prevent burnout, but so will pursuing your passions outside of the office. If you’re looking to avoid complacency in the workplace, try to find tasks that align with your interests. You’ll often have to contribute to some projects you’re less than excited about or have duties you’d rather ignore, but if you have enough interesting projects to balance out these negatives, you should remain engaged at work. When one position doesn’t offer you to pursue the area of IT that you’re passionate about, keep your eyes open for job opportunities that will. Similarly, in your free time, you can pursue your unfulfilled interests–both technical and creative–by starting your own side project. This thorough stimulation will make you a more engaged, creative and innovative person in all areas of your life and will scare away any complacent behaviors.

– Keep hope alive. Maybe your career has taken an unexpected turn and you’re wondering how you got where you are. Maybe you’re in the tech field of your dreams but something doesn’t feel right and you can’t see a way out. It’s easy to lose sight of hope for a brighter future when your current position seems so wrong. Instead of feeling sorry for yourself and looking for distractions at every turn, start looking for ways to change your current situation. Remember, your career will only remain stagnant and unfulfilling if you aren’t willing to put in the effort to find the kind of job you’d really be happy with.

Instead of joining the disengaged masses, start looking for a viable exit. When you’re ready to ditch those zombies and move on to bigger and better things, make sure you don’t let your negative experiences drag down future interviews. You’ll find a more engaging workplace that fits with your personal brand as long as you focus on the positives. Good luck avoiding the hordes of complacent and disengaged workers! In the end, you’ll be glad you did.

Office Cabling 101

     When preparing to move into a new office space, or expand an existing one, it is important to keep in mind that you will need to run cables for many phone and computer locations. The locations for fax machines, network printers, scanners, and postage machines should also be taken into account. It is important not to overlook wireless access point locations, wiring for any door access control (key pad or card reader), door intercom, and conference room cabling.

In a conference room there may not only be a need for phone and computer connections, but also video conferencing, the ability to plug in a laptop and display on a wall mounted TV, and cable TV service. Consideration should also be given to the cable box; Will it be placed locally in the room – insight or out of the way, in a credenza or the IT room? The environment of the space will also be a factor when wiring for computers and networks because that will determine the path that the cable can be run. For example if there is standard drop ceiling with 2′ by 2′ ceiling tiles or an open ceiling the cables will have to be run along the baseboard, on top of HVAC ductwork, or cable trays, etc.

Generally in a drop ceiling office space, plenum fire rated cabling is required. Once we get the cable to the computer location, what type of furniture is going to be placed there? If it is a desk or table that is open on the bottom, then the voice and data cables can be terminated on the wall. If there are going to be cubicles or modular furniture then the cables will most likely need to be pulled through the furniture and terminated at the individual computer and phone systems. Cubicles and modular furniture implementations also usually require that the cabling vendor be there as the furniture is being put together. If the furniture is not going to be placed right next to a wall or column, then it will need to be determined not only how to run the voice and data cabling to the “island,” but also how the network will receive power.

The cleanest way is to channel the floor so that two conduits can be run from the wall to under the furniture. One is for the voice and data cabling and one is for the electric. Other scenarios include implementing a raised floor, bringing down a power pole from the ceiling, or some type of carpet track or “speed bump” to cover the cables. However these can still be tripping hazards. Some additional decisions that need to be made are do you want to run any additional cables to potential growth and what type of cable to use – Cat 5e or Cat 6? In most cases Cat 5e is more than sufficient, but Cat 6 is used in installations where the client may be transferring large files on their local area network. Now that the cables are in place, you need to determine your requirements for the IT room, but that discussion is for next time. If you’re thinking of moving or remodeling your office contact us for a quote on network cabling for computers, voice, data, and power.

We specialize in ethernet cabling, interoffice cabling, cat 6 cabling, and any other cabling for small businesses.

Metal Refinery – Precious Metal Refining

Precious metals refinery іѕ nοt οnlу hard bυt іt іѕ one οf thе wealthiest businesses іn thе world. Refining involves removing аnу impure contents іn thе metal іn qυеѕtіοn. Amοng metals thаt саn bе refined include gold, silver аnd οthеr types οf metals whісh need tο bе rid οf impurities. Refinery simply means thаt thе metal іѕ mixed wіth οthеr substances whісh аrе nοt supposed tο bе together wіth іt. Fοr instance, during a refinery process, gold іѕ removed frοm οthеr elements. It іѕ іmрοrtаnt tο note thаt уου саn never gеt pure gold naturally. In οthеr words уου саnnοt gеt gold existing οn іtѕ οwn lіkе οthеr metals.

Whеn gold іѕ discovered, іt іѕ normally together wіth οthеr elements аnd compounds whісh аrе nοt needed bу thе refiner. It іѕ thе responsibility οf thе refiner tο separate thе gold frοm thе unwanted elements. Thеrе аrе several ways whісh hеlр thе gold refiners tο bе аblе tο retrieve іt frοm thеѕе elements аnd purify іt tο іtѕ best form. Once thе process іѕ complete, thе gold whісh іѕ left аftеr thе refining process іѕ measured іn karats. Thаt іѕ whу whеn уου visit a gold dealer thеу wіll tеll уου thаt a сеrtаіn golden chain οr ring hаѕ a specific number οf karats. Thе higher thе number οf karats thе better thе jewel аnd thе more expensive іt іѕ. Gold саn bе refined fοr υѕе οr reuse аnd fοr уου tο bе sure thаt уουr gold іѕ pure уου wіll need tο a touch stone.

Thе process οf refining gold bеgіnѕ immediately аftеr іt hаѕ bееn excavated frοm thе soil. Of course thеrе аrе many factors thаt lead tο discovery аnd excavation οf gold. Once аll thе plans hаνе bееn рυt іn рlасе, thе next thing thаt happens іѕ tο remove thе gold frοm thе ground аnd ѕtаrt thе process οf refining. Thе gold whісh іѕ mixed wіth οthеr elements іѕ beaten tο powder аnd thеn taken through recovery circuits fοr further processing.

Thе recovery circuits uses intense heat аnd οthеr solutions tο hеlр thеm recover thе gold frοm thе mixture. Thе mixture іѕ thеn рυt іn thе cyanide аnd thеn thе gold іѕ removed frοm thе solution using carbon whісh absorbs іt аnd leaves thе solution intact. Bу thіѕ time thе gold іѕ still nοt pure bесаυѕе іt іѕ mixed wіth carbon. Fοr іt tο bе pure, іt hаѕ tο bе detached frοm thе carbon. Fοr thаt tο take рlасе, special chemicals аrе used tο remove thе gold frοm carbon. Thе еnd product іѕ purified using аn electrolytic chamber. Aftеr thаt іf thе gold needs tο bе used elsewhere, іt іѕ melted down аnd pressed іntο bars fοr storage οr transportation. Thаt іѕ thе gold used tο mаkе chains, bracelets, rings аnd many οthеr types οf jewelry.

Thе last process involved іn gold refinery іѕ reclamation. Thіѕ іѕ thе process whereby thе mining company іѕ supposed tο return thе land upon whісh thеу wеrе mining. Thе mining company gives back thе land аnd thе process οf refining ends thеrе.

Metal refinery іѕ nοt οnlу hard bυt іt іѕ one οf thе wealthiest businesses іn thе world. Refining involves removing аnу impure contents іn thе metal іn qυеѕtіοn.

The Tweet Heard ‘Round the World

     Copyright (c) 2014 Curtis Bingham

Reflect back with me to April 19, 1775…

With the might of the British Empire behind them, the British infantry believed it was utterly invincible. Imagine its surprise when it became surrounded by the Minute Men and later, many more men from the American militia. In the tension that followed, one nervous British infantryman fired upon the colonists, which started an exchange of fire from both sides. With this one shot that later became known as the shot heard ’round the world, the revolutionary war had begun.

Slightly more recently, in September of 2013, Chicago-based business owner and Twitter user Hasan Syed made history after British Airways lost his parents luggage on a flight from Chicago to Paris. Syed did something nobody has ever done before: he bought a series of promoted tweets on Twitter to express his frustration and displeasure.

Don’t fly @BritishAirways. Their customer service is horrendous

Checkout @British_Airways state-of-the-art baggage handling system

@British_Airways is the worst airline ever. Lost my luggage and can’t even track it down Absolutely pathetic

A full 7 hours later, @British_Airways responded:

Sorry for the delay in responding, our twitter feed is open 09:00-17:00 GMT. Please DM [direct message] your baggage ref and we’ll look into this.

By any account, Syed is no social media powerhouse. As of February 2014, he still had only 1,129 followers and 436 tweets. The sponsored tweet, however, for which he spent $1,000.00, yielded 76,000 impressions and 14,000 engagements (replies, retweets, etc.), all of which sided with him against the brand or broadcast their own, similar stories. Syed’s tweet also quickly entered the news cycle, where his story appeared on BBC News, Time, Fox News, the Guardian, NBC News, Mashable, Huffington Post, and others.

With Hasan Syed’s “tweet heard ’round the world” on September 2, 2013, the revolutionary war for customer control of your brand had begun. That same day, Andy Witt (@designingWell) tweeted:

What if patients were more forward and public with their frustration with hospitals like Hasan Syed was with @British_Airways?

Just like the British regulars, big companies have long thought they were utterly invincible–they controlled the messages, the media, and the conversations with their customers, when they bothered to have them. But to Andy Witt’s point, what if one (or more) of your key customers – by size, revenue, influence, or other criterion – broadcast their frustration with your company to the public and to your other customers? What would the impact on your brand look like? Would it be inconsequential? Or could it cost millions of dollars in advertising to rectify?

Let’s be honest. The age of cool products and feel-good service has come and gone. Social media, with all it empowers, is here to stay and still growing. It is not enough to listen to and pacify customers. Now, more than ever, reputations and relationships with customers can be tarnished, if not destroyed, with a few simple keystrokes. Customers are taking charge. They clearly want a voice.

We’ve entered the age of engagement. Today we have to engage the Hasan Syed’s of the world: collaborate with them to help fix our problems and enlist them as our sales force to dramatically grow our businesses. In the days ahead, the most successful companies will grow only as they engage customers in customer acquisition, retention, operations, innovation, and even strategy.

Things To Consider Before Choosing An Appropriate Office Space

     Exploring and finding a considerable and professional Manhattan office space is certainly a daunting task to do for any business owner. Today, it has become easy for business to lease readymade and fully-furnished office spaces. While looking for a suitable office space in Manhattan, everything depends on the location. Manhattan is a huge city which sits at the hub of an extremely active community situated in the heart of this economical district and marketing sector.

Some of the most popular streets in Manhattan like Madison, Lexington and Park Avenues, establishing the thatched comprehensive charges of the sophisticated location. A flood of sales and marketing firms, media firms, financial institutions and creative agencies have blown these illustrious streets. This has made Manhattan an ideal hub which breeds strong competition, endorses alliance and supports constructive networking opportunities across different sectors and industries.

Things to Consider Before Choosing an Appropriate Office Space for Your Business in Manhattan:

• If a business owner is working alone and is planning to hire employees to handle your business operations they require a small office space in Manhattan, as you cannot work from your home with an enhanced team.

• Another important consideration to be made is how many meeting rooms, team rooms and conference rooms would your business require. Every business requires minimum one conference room and meeting room.

• An important thing to consider for business while leasing a Manhattan office space is to decide whether you need an office at a reputed commercial location. This is a significant requirement for some businesses considering the nature and niche of their work but those businesses which might not like the idea of paying more for a small space, commercial location is certainly not meant for them. Businesses having a restricted budget looking for an office space need to modify their search as per their budget limits. They can also opt for a co-sharing office space.

• An essential thing to pay attention at while leasing an office space is to know that in how much days, months or years your business is planning to expand the business. Expansion of business will lead to a sudden increase in the clients and business operations which in turn raise the need for you to expand your team of employees that obviously will ask for additional office space. Start-up businesses must choose a less popular location for their office depending on their visualization and the latest industry trends, keeping the significant future considerations in mind.

The Manhattan office spaces come in different shapes, sizes and lease options. In conjunction with the extremely flexible work space businesses get in Manhattan, they also get facilitated with reception services to take care of your guests, fully-equipped audio and visual conference rooms, meeting rooms, team rooms, cafe, business lounge and much more to carry out your business operations smoothly and professionally. Business establishments with a restricted budget, often come across numerous difficulties and challenges to set up their business in Manhattan. With this huge variety of challenges and difficulties, many office space rental firms such as offer affordable office spaces to help you start-up your business as per your needs and budget limits. With a substantial and professional office set up business establishments won’t regret leasing a tailor-made Manhattan office space.

Do You Have Any Questions? YES, You Do!

     Your interview seems to be going well so far. You’ve aced the tech screening, the hiring manager loved your joke about the monkey and the coding test, and you’ve gone into detail about your role in a few impressive projects. Next comes the end of the interview button that you’ve forgotten all about: Do you have any questions? You stare blankly at the hiring manager. Suddenly you’re nervous and you have no idea what to ask. Instead of putting yourself in this panic-ridden situation, go into the interview prepared to ask a few killer questions.

Ask nothing and you’ll gain nothing. Hiring managers may think you’re uninterested in the position if you don’t have any questions. Similarly, asking a bad question may reflect just as poorly on you. You won’t want to make a misstep in this part of the interview, as it is often the last impression they have of you before you walk out the door.

So what constitutes a bad question? In general, any question you could have Googled the answer to before entering the interview is a bad idea. For example asking, “what do you guys do here?” or “how long have you guys been around?” will make you look unprepared for the interview. Make sure to thoroughly research the company before your interview so that your questions engage with the information you already know about the company instead of establishing a base of knowledge after you’ve interviewed (and presumably expressed enthusiasm about the role).

The best questions to ask revolve around information you’ve gained in the interview. Maybe you were told about the position but not who you’d report to. Maybe you were told about the current project you’d be coding for but not what the company hopes to develop in the future. Having a hidden arsenal of go-to questions are great for when you draw a blank but the best end-of-interview questions come from a genuine, established curiosity on something you heard or didn’t hear during your interview.

If you’re drawing a blank, one of the following five questions are sure to get you brownie points and valuable insight into the position:

1) How would you describe your company’s culture?

2) What would a typical workday look like in this position?

3) What traits, skills and experience would your ideal candidate bring to this role?

4) Does your company encourage education or ongoing training?

5) What is your favorite part about working here?

Once your questions are answered, you may be feeling pretty good about yourself. You did it! You finished the interview without choking at the end and expressed your genuine interest in the role. Congrats! But wait–there’s one more question, arguably the most important, that you’ve left out.

“This position sounds perfect and I’d love a chance to work for a company as awesome as yours, when can I start?”

If you want the role, you’re doing yourself a disservice by leaving out the above question. After all, you’re on an interview not a first date. Playing coy in this scenario won’t get you anything. While being direct may not automatically get you the job, it will cement you in the employer’s mind as someone really passionate about this opportunity. You will seem driven, determined and bold, all of which are tremendous qualities to bring to any IT team.

You can never be too prepared for an interview and these questions will be the difference between making a disappointing final impression and being the most enthusiastic, memorable candidate they’ve seen yet!

Three Reasons Not To Sweat Over Your Ability To Give Networking Referrals

     Copyright (c) 2014 Fabienne Fredrickson

If you are familiar with my methods, then you know I always recommend networking groups, and BNI in particular. This powerful international group helped me learn how to network and fill my practice quickly by meeting lots of new people and gaining referrals.

However, many students have shared their concerns about the referral process. This is particularly true if you are just starting out as a new business owner. Often new business owners worry about their ability to provide referrals and the expectations around this. I have frequently mentioned that the strength of the referral network you create is usually based on the number of referrals you provide. Truth is, I had this same concern when I started out years ago.

Let me share three reasons why you can let go of the fear and take the pressure off yourself as you learn how to network:

1. You’ll Be Making Friends.
As you take time to get to know people in your BNI chapter, they will become your friends. You are going to sit down and have coffee with the individuals and really get to know them. That alone makes the process a lot easier and less pressurized. Building your business connections expands your reach and increases your opportunities for success.

2. You’ll Learn Who Networkers Are Seeking.
As you get to know group members, you’ll ask each person who they are looking for. Ask questions like, “So, tell me about the kind of clients you’re looking for. What’s the thing you want me to say or listen for that is a buzz word that would put me in a position to give you a referral? What is the best thing I can say to people to interest them in your products or services?”

Many members will have specific words you can use which will make the referral process go much more smoothly.

3. You’ll Find Giving Referrals Becomes Natural.
Talking about referrals with other members gets your mental rolodex flipping as you think about who you may know that could benefit from their service or product. But running into these possible referrals – whether they are people you already know or new people you will meet – doesn’t happen instantly. It takes time and everyone involved knows this.

You aren’t expected to start dishing out referrals straight out of the gate. But, the more you network, the more people you meet. As you talk to them, their needs will naturally come out in conversation. So your job is really to listen for those natural opportunities and connect people looking for each other.

Also, keep in mind there maybe people in the group whose services you will want to take advantage of yourself. Having a personal experience of working with them makes it easier to refer others.

Your Assignment:
When it comes to receiving referrals, you need to have a strong elevator pitch, know who your ideal client is and how to relate to them. The easier you make it for others to recognize your ideal clients, the more referrals you will get. Spend time figuring out who your ideal client is and how to relay that to others as you learn how to network and give referrals.

Glass Pulveriser to Recycle Your Huge Volume of Industrial Glass Wastes

     At the point when any business has steady conveyances, there is typically an immediate correspondence with cardboard waste. Overseeing cardboard waste and contracting waste administration organizations to turn out and expel the waste from the Dumpster of changing sorts might be exceptionally tedious and troublesome, particularly when there are sudden cardboard vacillations that emerge on a continuous premise. In case you’re not cautious, a business can wind up discharging cash as far as waste administration essentially in light of the fact that managing the cardboard issue can consume a great deal of time and space. In any case, when it is compacted it is much less demanding to handle and can assist hugely with sparing space and time. For those that are not acquainted with cardboard crusher, consider the accompanying profits:

Decrease in volume of cardboard

Immediately you will perceive that the volume decrease proficiencies are colossal. Detached cardboard can without much of a stretch be decreased by an element of 5 to 1 of up to 10 to 1 or significantly higher so the space investment funds are respectable. By compacting cardboard it is significantly more reasonable, simpler to transport.


Typically in the event that you need to accept incomes for your cardboard you will need to bundle it into extremely thick bundles with cardboard crusher that will be much simpler and a great deal more proficient to pull to the reusing facility. Furthermore, on the off chance that you have a huge volume of cardboard that is baled and might be grabbed by the reusing in extensive amounts you will be in a far and away superior position to arrange.


The option to a cardboard crusher is having workers continually cut up and straightens boxes physically. However the work hours needed for doing this could be effortlessly balanced when a cardboard compactor is doing the same occupation that it would take numerous workers to do.

The Glass pulveriser framework is a modest framework that transforms huge volumes of waste glass into ‘sand’ and ‘rock’ with no sharp edges. Sustain in blended, broken, unsorted glass, and take out round-edged total. Metal, plastic, and most paper is uprooted without hand sorting. Limits are accessible from a little, hand encouraged model, up to 20 tons for every hour.

Output assorted glass

Glass pulveriser likewise creates a particularly diverse item: an adjusted glass molecule, 3/8″ in size or better. In the event that material other than glass experiences the pulverizer, these materials will keep their bigger structure and in this way be effectively divided from the glass-sand with the encumber separator. One or two screen sizes could be utilized with the hamper to create one total blend or two diverse estimated totals.


Every framework normally comprises of a metering surge container, glass pulverizer, two transports, and a hamper separator. Every framework is intended to the clients’ requirements and details. Vital to the framework is the licensed pulverizer. It utilizes an adaptable effect framework that pummels glass into usable total the consistency of fine sand to rock.

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A Deeper Look Into LTL Shipping

     What is Less Than Truckload Shipping Anyways?

Less than Truckload, otherwise known as LTL shipping is one method of shipping goods that don’t require an entire truck to be shipped. The shipment that is being sent can fit in a truck with other shipments and does not require an entire forty-eight to fifty three foot trailer to haul it. Truckload and LTL services are similar in that they both offer different services depending on what the client needs shipped. Trucking services include residential pick up and deliveries as well as lift gate services, guaranteed services, freeze protection, bottom line cost and transit to name a few.

With any shipping service, including LTL, products will move from one point to another using a variety of methods that include truck, air, railway and water. When shipping within the United States, shipping via truck lends to infinite possibilities consider time and place. There is no waiting on a railway and their defined schedule. LTL shipping offers both flexibility and decreased costs when it comes to shipping. Freight carriers in the U.S. operate in a manner that allows for truck load services or less than truck load services. This allows small companies the ability to compete in the ever bustling and changing business world.

There are defined characteristics of LTL shipping carriers. Many less than truckload carriers use van trailers and enclosed trailers to move goods for their clients. Some but not many also offer refrigeration services. This is less common in LTL shipping than in FTL. It is common to see rear roll up doors in many vehicles specializing in LTL shipments. The entrance area with these carriers is often times smaller than trucks that offer swing doors. Some LTL carriers use pup trailers in hauling. When using a pup trailer most LTL carriers will not accept anything from a shipper that is bigger than one pup trailer. They can easily maneuver and pick up ad deliver shipments when using pup trailers. Often times when full a carrier will pull tandem pup trailers to their destination making the most of their time on the interstate roadways.

Pup trailers allow goods to be sorted and stored then easily dropped. The packages are sorted by destination and can easily be maneuvered throughout carrier terminals to their final destinations. Many carriers use central hubs to collect deliveries from LTL shippers. This allows the goods to be delivered using smaller carrier trucks. Carrier trucks are designed to deliver packages while also picking up shipments that will need to be sent through the distribution channel out for delivery in another part of the country or world.

When you consider logistics and the world we live in it is simply amazing. Business owners using LTL shipping methods to allow customers to receive their goods within a day or two of ordering it. Instant gratification is something that is facilitated using the services of well laid out LTL shippers and carriers. Think about how amazing the system is the next time you order something that has to be shipped from overseas or from a state thousands of miles from yours. It is amazing how fast it can actually get from the sellers location to your door step.

Three Ways to Get Better at Listening

     Copyright (c) 2014 Mr. Inside Sales

What do you think the most important skill of a Top 20% producer is? Persistence? Work ethic? Time management skills? Closing skills? Tenacity? Certainly all of these skills are present with any Top Performer, but what really separates a pro is their ability to truly listen. And I mean the ability to sit through awkward silences, to not jump in and speak when the client or prospect is thinking, and to be O.K., in fact even welcome, those dead silences when it’s almost impossible not to say something…

So how do you get better at listening? Here are the three top techniques I teach that immediately make you a better listener:

#1) Get in the habit of hitting your MUTE button immediately after you ask a question OR immediately after your prospect or client begins to speak. This habit will force you to listen and, because you’re muted, it even allows you to talk over your prospect because she/he won’t hear you!

The other rule with the MUTE button is to count slowly to 3 after they pause or when you think they are done speaking. You’ll be amazed by how they will often fill in the space and complete their thought – often giving you amazing information you can use to close the sale.

#2) Use my favorite technique to encourage someone to keep talking. If a prospect says something you don’t understand, or if they haven’t revealed a buying motive yet, when they stop talking, simply say, “Oh?” I know that sounds too easy, or even a little awkward, but try it and see for yourself how powerful this is.

Also, make sure your voice goes up at the end of the “Oh?” Put a question in your voice as you say this and after you do, make sure and Hit MUTE. If you master just this one technique, you’ll be so far ahead of your competition because you’ll learn much more from your prospects and clients…

#3) Use any of the following statements to encourage your prospects to keep talking:

What do you mean by that?”

“And what else?”

“How do you mean?”

“I’m sorry, come again?”

“What would have to change for you?”

You see how this goes. The important thing is to ask an open ended question and, after you do, Hit MUTE! It took me several years to learn how to truly listen to my prospects and clients, and I used all of the above techniques to help me get really good at it. I will tell you now that I hear things no one else hears. I hear the motive and the meaning behind what they are saying, and if I’m not clear, I simply say, “Oh?”

Don’t take my word for this, instead, try it yourself and see. I guarantee that once you get good at listening, you’ll get better at qualifying and closing. And if you don’t improve your listening skills, you won’t improve in those areas very much or very quickly. Remember, the most important skill of a Top Producer is the ability to truly listen.